Built for the teams where undocumented process is a real risk.
Whether you're onboarding new hires, preparing for an audit, rolling out new software, or supporting customers, Snapn closes the gap between how work is supposed to happen and how it actually does.
New hires productive in week one, without pulling anyone off real work.
The first week costs you more than you measure. A manager runs the same system walkthrough for the third time this quarter. A senior analyst pauses their own work to hand-hold a new hire through a process that should be documented. It never is. Snapn captures those walkthroughs automatically and turns them into guided, interactive workflows the new hire can follow at their own pace.
- Capture once, deploy to every cohort. One recorded walkthrough becomes a reusable interactive guide that every new hire follows the same way.
- Role-specific paths. Finance, engineering, customer success — each role gets a tailored onboarding track without building separate documentation from scratch.
- Progress tracking built in. Managers see exactly where each new hire is, which steps have been completed, and where people are getting stuck.
- Always current. When a system changes, updating the guide takes minutes. Not a re-recording session, not a rewrite.
Write SOPs at the speed of work, not the speed of writing.
Most SOP backlogs exist not because teams don't know what needs documenting, but because writing a good SOP is slow and error-prone when done manually. Snapn captures the actual workflow as it runs, structures it automatically, routes it for review, and keeps it current when the process changes.
- Capture as you work. The extension records every step, screenshot, and system interaction in the background. No separate documentation session required.
- Structured by default. Snapn generates step titles, descriptions, and decision annotations automatically from the capture.
- Approval workflows. Draft, review, and publish flows with role-based sign-off before a guide goes live in your SOP library.
- Scheduled review reminders. SOPs flag for re-review on your defined cadence so nothing goes stale.
Stop finding gaps when an auditor does.
Compliance failures rarely happen because teams aren't trying. They happen because the process that everyone follows in practice is never fully documented, and no one knows about the gap until an external reviewer points it out. Snapn maps your processes as blueprints, flags every step without a linked SOP, and gives auditors a complete evidence trail before they ask for one.
- Process Blueprints with automatic gap detection. Map every workflow visually. Any step without a linked SOP is flagged automatically.
- Audit-ready evidence packages. Export a complete audit trail — process map, linked SOPs, version history, and approvals — in one action.
- Control mapping. Link processes directly to your control framework: ISO 27001, SOC 2, HIPAA, GDPR, or your internal controls register.
- Continuous gap monitoring. New processes and process changes are automatically checked for documentation completeness.
Review?
Build a training library your team will actually use.
Training content that exists in a slide deck nobody opens is not training. Snapn captures real workflows from the systems your team actually uses, structures them as interactive step-by-step guides, and tracks who has completed what. When a system changes, updating the training takes minutes instead of scheduling a re-recording session.
- Interactive guides, not static docs. Every training guide is a live, clickable walkthrough, not a PDF that goes out of date.
- Completion tracking. See who has completed each training guide, where they dropped off, and which guides have the lowest completion rates.
- Embed anywhere. Training guides embed in your LMS, intranet, Notion, Confluence, or any internal tool via a simple embed code.
- Instant updates. When a system changes, update once and every embedded instance reflects the new version immediately.
- 1Month-End Close Process248 views
- 2Expense Reimbursement191 views
- 3New Employee IT Setup167 views
Every rollout ships with documentation on day one.
Software rollouts generate a wave of support tickets in the first two weeks. Most of them are the same question, asked by people who were never given a guide that answered it. Snapn captures the new system workflows before go-live and makes them available to every user on the day the system launches — not six weeks later.
- Capture during UAT. Record every process during user acceptance testing. Guides are ready before the rollout date.
- Role-specific guide packs. Different teams get different guides. Finance sees finance workflows; support sees support workflows.
- Embed in the system itself. Guides embed directly in the new platform via widget, so help is contextual — available inside the tool where users need it.
- On-premise deployment ready. For regulated environments that cannot use SaaS tooling, Snapn deploys inside your infrastructure.
Resolve tickets faster with guides customers can actually follow.
Most support tickets are questions that already have answers — they just exist in a knowledge base that's outdated, buried, or impossible to navigate. Snapn lets your support team build and maintain a guide library that answers the real questions, links into your ticketing system, and suggests the right guide the moment a ticket comes in.
- Ticketing system integration. Guides surface automatically inside Zendesk, Intercom, Freshdesk, and ServiceNow based on ticket content.
- Customer-facing and agent-facing. Some guides go directly to customers. Others are internal agent runbooks. Both live in the same library.
- Deflection tracking. See which guides are resolving tickets without agent involvement, and which topics still generate the most contacts.
- Auto-update on product change. When your product changes, guides flag for re-review automatically. Your help content never drifts out of sync with your product.
The cost of undocumented process is not abstract.
Statistics reflect industry research and analyst estimates. Snapn-specific impact metrics are based on early access customer data.
One platform. Every use case.
Snapn is not six separate products. These are the core capabilities and which solution areas they support.
Apply to shape Snapn from the inside.
Founding beta partners work directly with the Snapn team to fit the platform to their specific process environment. Your use case, your deployment requirements, your compliance framework — built alongside you, not sold to you later.